GUARANTEE All
products are inspected and adjusted individually before leaving the
manufacturer and are guaranteed to be free of material defects and
manufacturing faults.
General Warranty Policies Venom
products are warranted to be free of material and workmanship defects
for a period of 30 days* from date of purchase for all electronic
components and 90 days* for all non-electronic components. If a
component is defective or was not correctly made, Venom will, at its
sole discretion, repair or replace the item free of charge. This
warranty does not cover normal wear and tear, crash damage,
modifications, failure to perform routine maintenance, or any damages
arising as a result of improper use.
*Please refer to the Venom
Lifetime Battery Replacement Plan for warranty information pertaining to
all rechargeable battery packs.
Venom Lifetime Battery Replacement Plan We
are so certain of the quality of our battery line that we offer a Venom
Lifetime Battery Replacement Plan on all of our rechargeable battery
packs. Venom will, at our discretion, replace defective batteries free
of charge within a period of 1 year from date of purchase. Year 2
onward, any Venom battery can be exchanged for a brand new battery of
same size and type for 30% off original retail pricing. This warranty
does not cover normal wear and tear, crash or water damage,
modifications, or any damages arising as a result of improper use. We
reserve the right to deny replacement to any serial abusers of our
policy.
Here's a helpful video on how to start the RMA process:
Important Notice Venom
assumes sole responsibility for our products; therefore, dealers should
not be involved in any warranty issues. All warranty claims are to be
directed to Venom Customer Service. Before returning any defective
product, please contact Venom Customer Service by submitting a support case here to receive a Return Merchandise
Authorization Number. A dated and itemized sales receipt must accompany
any product returned for warranty work.
Release of Liability Venom,
it's affiliates, manufacturers, distributors, or retail partners shall
not be held liable for any accident, injury to persons, or damage to
property resulting from use, misuse, or abuse of any Venom product. In
purchasing a Venom product the user agrees to accept responsibility for
all such risk.
