GUARANTEE All Venom® products are inspected and adjusted individually before leaving the manufacturer and are guaranteed to be free of material defects and manufacturing faults when new. General Warranty Policies
Venom® warrants all products to be free of material and workmanship defects for a period of 30 days* from date of purchase for all electronic components and 90 days* for all non-electronic components. If a component is defective or was not correctly made, Venom® will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, failure to perform routine maintenance, or any damages arising as a result of improper use.
*Please refer to the Venom Lifetime Battery Replacement Plan for warranty information pertaining specifically to Venom® rechargeable battery packs.
Venom Limited Lifetime Battery Replacement Plan
We are so certain of the quality of our batteries that we offer a Venom Limited Lifetime Battery Replacement Plan on all of our rechargeable battery packs. Venom® will, at it's discretion, repair or replace defective batteries free of charge within a period of 1 year from the original date of purchase. Year 2 onward, any Venom® battery can be exchanged for a brand new battery of same size and type for 30% off original retail pricing. This is a non-transferable warranty and does not cover normal wear and tear, crash or water damage, modifications, batteries where the entire pack voltage has dropped below the safe cutoff point, or any damages arising as a result of improper use. We reserve the right to deny replacement to any serial abusers of our customer friendly policy.
A Note Concerning International Shipping
Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from Venom®. Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Venom®. We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal.
Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country, we will not refund your original purchase price or any shipping charges incurred.
Venom® assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues. All warranty claims are to be directed to Atomik RC, the only authorized service center for Venom® batteries at www.atomik-rc.com. Before returning any defective product, please contact Atomik RC Customer Service by submitting a support case here to receive a Return Authorization Number. A dated and itemized sales receipt must accompany any product returned for warranty work.
Release of Liability Venom®, it's affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Venom® products. In purchasing any Venom® products the user agrees to accept responsibility for all such risk. Please refer to your products specific Warnings and Instructions supplied with all Venom® products. If you are unsure about how to use or handle any of our products contact our Customer Service Department for assistance.
Here's a helpful video on how to start the RMA process: