Help Center
The Help Center is designed to help you use our online store and learn
a little more about Venom Group International. You can browse the topics below
for answers to some commonly asked questions and view our policies
online.
- Frequently Asked Questions
- Contact Us
- » Email Us
- » Toll Free Number
- » Customer Feedback
- » How do I contact you?
- » Mailing Address
- Order Status
- » How do I cancel an order?
- » My order never arrived, what do I do?
- » How do I correct an error on my order?
- » How do I check the status of my order?
- » How do I order?
- » Is the ordering process secure?
- » What about shipping?
- » What guarantees do you have?
- » What payment methods do you accept?
- » Can I track my order online?
- » What about taxes?
- » How can I remove an item?
- » When will my order arrive?
- » How do I add items to my cart?
- » How do I check out?
- Payment Options
- » What are my payment options?
- » Can I have multiple billing addresses?
- » When will my credit card be charged?
- » How will my charges appear on my card?
- Registration
- » How do I update my personal information?
- » Can I place orders without registering?
- » What are the benefits of registration?
- » I forgot my password, what do I do?
- Return Policies
- » How long will it take to process?
- » How do I return an item?
- » What are your general return policies?
- » How do I return an item for service?
- Shipping Information
- » When will I receive my order?
- » How are shipping rates calculated?
- » What standard shipping do you offer?
- » What is a default shipping address?
- » Where will my package ship from?
- » When should I insure my package?
- » How do I change my shipping address?
- » What about insurance?
- » Do you ship internationally?
- » Can I expedite a shipment?
- » Can I have multiple shipping addresses?
- Privacy and Security
- Your Privacy
- » Details of Our Privacy Policy
- » Opt In Opt Out
- Children's Policy
- » Our Children's Policy
- Your Security
- » Questions about our Security Policies?
- Terms of Use
- » Copyright
- Venom Lifetime Battery Replacement Plan
- » Lifetime Warranty Information
- Product FAQs
- Airplanes
- » What do I do if it doesnt fly?
- Helicopters
- » Can I change a Micro Rescue main blade?
- » Can I put a larger battery in my Ozone?
- » What's the flight time for an Ozone?
- » What's the flight time for a Beacon?
- » The blades won't track on my 3DXL.
- Venom Creeper
- » My differentials keep coming unlocked.
- » How can I get more grip from the tires?
- » How strong of servo for wheel weights?
- » How many channels to operate a Creeper?
- GPV-1
- » My GPV-1 keeps falling over.
- » My front tire rubs the forks a bit?
- » What's a beginner rear suspension setup?
- LiPO Batteries
- » What does 20C or 15C mean?
- » What rate do I charge my LiPO Battery?
- NiMH Batteries
- » I'm not getting very good run time.
- » Does my NiMH pack have memory build up?
- » My pack gets warm during charge.
- » When should I recharge a pack after use?
- Pro-Charger
- » Errors when balance charging a LiPO.
- » What's the Lipo Storage Feature?
- » Can I charge multiply batteries at once?
- Venom Speed Meter
- » How much gap between sensor & magnet?