Order Status

How do I cancel an order?
Please review your sales order confirmation carefully. If you notice an error, your order can be canceled or revised within the first 30 minutes of placing the order. After the 30-minute period is over, we will begin processing your order and it can no longer be canceled. Our goal is to fulfill your order as quickly as possible, and we process orders continuously throughout the day.

Please call Customer Service at 1-800-705-0620 and we will always try to facilitate your requests. You can also email: customerservice@venom-group.com

My order never arrived, what do I do?
If every item in your order is in stock, we ship within 2-7 business days. Although most orders arrive in 5-7 days, please allow up to 15 days for orders to arrive. If it’s been longer than 15 days, please contact Customer Service at customerservice@venom-group.com or call 1-800-705-0620.

International orders may take up to 21 days to arrive, depending on customs and local post office shipping delays. Please see our International Shipping / Customs Fees section for more information. Unless otherwise noted, please allow 10 to 21 business days for backordered items. Once your order has shipped, you will be able to track it and see if delivery attempts were made on the scheduled delivery day.

Please refer to Check your Order Status if you have any questions about your shipment. You can also contact our Customer Service Department at customerservice@venom-group.com or 1-800-705-0620.

How do I correct an error on my order?
If you've made an error on your order, please call toll free at 1-800-705-0620 and we will correct the error for you. Make sure to call us right away since we begin processing orders as soon as they come in. If your order has already shipped we may not be able to make the correction.

How do I check the status of my order?
To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.

For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the desired order number to view the status. The order details are displayed along with the tracking numbers for the shipments made.

Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us toll free at 1-800-705-0620.

How do I order?
Feel free to browse the Venom Website. As you find items that interest you, simply add the items you wish to purchase in your Shopping Cart.

You may edit, remove or add items to your cart at any time. It is a great way of keeping track of everything that strikes your interest. When you are done shopping, click on your "Shopping Cart" and checkout with the items you currently have in your cart.

When the checkout process is complete you will then choose your shipping method. Venom offers several different shipping methods with different rates. The next step will be to choose a method of payment. After entering all the details of your preferred method of payment, an order confirmation page will follow. In addition to that, an automatic confirmation e-mail will be sent to you.

Is the ordering process secure?
Venom automatically encrypts your confidential information in transit from your computer to our data processing server using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What about shipping?
Venom uses the total ($) dollar amount of the order to calculate shipping and handling rates. For more information please refer to the Shipping section.

What guarantees do you have?
Venom wants you to be happy with every item that you purchase from us.We are glad to refund the purchase price of your item in full, provided that the item meets our Return criteria.

What payment methods do you accept?
Venom currently accepts the following methods of payment: Visa, MasterCard, American Express, and Wire Transfer. Please note that we can only accept credit cards issued in North America, Canada and the United Kingdom. For buyers in other countries, we can only accept Wire Transfer as the payment method.

Can I track my order online?
Click on the Track Order link provided in the Services menu. If you know your order number and the type of transaction (orders or return orders), enter it and click on the Submit button. To view multiple orders, select the display type from the drop-down list and specify the desired period.

All the orders you have placed with us are listed. Click on the desired number to check the status. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

What about taxes?
For US Customers there will be sales tax assessed for residents of Idaho.

How can I remove an item?
Go to your Cart Contents and click the "Remove Item" checkbox for the item you wish to remove. After you have checked all the items you wish to remove, click on the "Update Cart" button found at the bottom of the shopping cart.

When will my order arrive?
Standard Shipping - If every item in your order is in stock and you select Standard Shipping, you will receive your order in 5 - 10 business days.

Special Delivery Options - Please check with us on the availability of Express Shipping options. Please email Customer Service at customerservice@venom-group.com or call Toll Free 1-800-705-0620.

Canadian Orders - Please add $10.00 to the shipping and handling fees above. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes. We cannot guarantee a fixed delivery time for Canadian orders, as delays in Canadian Customs are beyond our control.

Sign Orders- All orders must be paid in U.S. funds by international Money Order or Wire Transfer. Customers are responsible for all duties and taxes. Delivery times to overseas countries are influenced by Customs clearance. Delivery can be 2-6 weeks depending on the type of delivery you choose.

International Shipping Restrictions- Unfortunately, due to certain trademark, labeling, product content and government embargo restrictions, we are unable to ship all products to all countries. If your country is not in our drop down country box, we are not currently able to ship to your country. Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not available and offer alternative suggestions. Please check your e-mail.

Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday and arrive Thursday if shipped 2nd Business Day. Please note that all UPS packages are shipped with no signature required. If you would like to require a signature on your UPS package please call us toll free 1-800-705-0620 after you place your order. The signature required option is available for an additional $5.00

Expedited shipping is available to street addresses only. Orders going to P.O. Boxes will be shipped via Priority Mail. Priority Mail may arrive just as quickly as expedited shipping but delivery times are not guaranteed.

Orders shipped via 2 Business Day, and Next Business Day are guaranteed, except under the following circumstances:
1. If a delivery attempt is made on the scheduled delivery day, but nobody is present to receive the package.
2. Delays due to bad weather or other reasons outside the control of USPS or UPS.
3. If we notify you of an out of stock item and you do not respond in a timely manner.
4. Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.

How do I add items to my cart?
Search for the item you want to purchase. Once you are in the item's page you can adjust the quantity of that item. You will see an "Add To Cart" button. Click on the "Add To Cart" button to add the item to your shopping cart.

How do I check out?
To checkout, you need to be in the "Cart Contents" screen. Review your order and proceed to "Checkout". Please note that you can also checkout by clicking he "Checkout" link at the top right of every page.