- Privacy and Security
- Your Privacy
- Children's Policy
- Your Security
- Terms of Use
- Venom Lifetime Battery Replacement Plan
- Frequently Asked Questions
- Contact Us
- Order Status
- How do I cancel an order?
- My order never arrived, what do I do?
- How do I correct an error on my order?
- How do I check the status of my order?
- How do I order?
- Is the ordering process secure?
- What about shipping?
- What guarantees do you have?
- What payment methods do you accept?
- Can I track my order online?
- What about taxes?
- How can I remove an item?
- When will my order arrive?
- How do I add items to my cart?
- How do I check out?
- Payment Options
- Registration
- Return Policies
- Shipping Information
- When will I receive my order?
- How are shipping rates calculated?
- What standard shipping do you offer?
- What is a default shipping address?
- Where will my package ship from?
- When should I insure my package?
- How do I change my shipping address?
- What about insurance?
- Do you ship internationally?
- Can I expedite a shipment?
- Can I have multiple shipping addresses?
- Product FAQs
- Airplanes
- Helicopters
- Venom Creeper
- GPV-1
- LiPO Batteries
- NiMH Batteries
- Pro-Charger
- Venom Speed Meter
Registration
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How do I update my personal information?
To change your personal information, go to the "My Account" page, in the Returning Customer login section. Here you can edit your billing or shipping information. You can also manage your credit cards, change your password and change your secret answer. Just click on the link you would like to update.
You can also contact our Customer Service at customerservice@venom-group.com or call 1-800-705-0620 and a representative would be happy to assist you with updating your personal information. -
Can I place orders without registering?
To purchase a product through our website you must register online. However, if you do not want to register online, you can contact our Customer Service at customerservice@venom-group.com or call 1-800-705-0620.
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What are the benefits of registration?
Ordering from the Venom website is quick and easy! Registration helps us speed you through even faster than before and is an integral part of our system. After entering your billing information, just enter a new password - and that's it. We understand how valuable your time is and our checkout process has been designed to be as simple as possible. -
I forgot my password, what do I do?
If you've forgotten your password, go to the "My Account" page, in the Returning Customer login section. Click the link for Forgotten Password, then enter your email address. Your password will be sent to you via email shortly thereafter.