Shipping Information

  • When will I receive my order?
    Standard Shipping - If every item in your order is in stock and you select Standard Shipping, you will receive your order in 5 - 10 business days.

    Special Delivery Options - Please check with us on the availability of Express Shipping options. Please email Customer Service at customerservice@venom-group.com or call Toll Free 1-800-705-0620.

    Canadian Orders - Please add $10.00 to the shipping and handling fees above. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes. We cannot guarantee a fixed delivery time for Canadian orders, as delays in Canadian Customs are beyond our control.

    Sign Orders- All orders must be paid in U.S. funds by international Money Order or Wire Transfer. Customers are responsible for all duties and taxes. Delivery times to overseas countries are influenced by Customs clearance. Delivery can be 2-6 weeks depending on the type of delivery you choose.

    International Shipping Restrictions- Unfortunately, due to certain trademark, labeling, product content and government embargo restrictions, we are unable to ship all products to all countries. If your country is not in our drop down country box, we are not currently able to ship to your country. Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is not available and offer alternative suggestions. Please check your e-mail.

    Requests for expedited shipping will be processed on the following business day. For example, an order placed on Monday would be processed on Tuesday and arrive Thursday if shipped 2nd Business Day. Please note that all UPS packages are shipped with no signature required. If you would like to require a signature on your UPS package please call us toll free 1-800-705-0620 after you place your order. The signature required option is available for an additional $5.00

    Expedited shipping is available to street addresses only. Orders going to P.O. Boxes will be shipped via Priority Mail. Priority Mail may arrive just as quickly as expedited shipping but delivery times are not guaranteed.

    Orders shipped via 2 Business Day, and Next Business Day are guaranteed, except under the following circumstances:
    1. If a delivery attempt is made on the scheduled delivery day, but nobody is present to receive the package.
    2. Delays due to bad weather or other reasons outside the control of USPS or UPS.
    3. If we notify you of an out of stock item and you do not respond in a timely manner.
    4. Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.

  • How are shipping rates calculated?
    Venom shipments are all handled by our sister company Star Points Shopping Services. Star Points Shopping Services uses a sophisticated service called StarShip to speed your package to you. The StarShip process is strictly regulated to make sure that our packages are weighed and handled the best way possible.

    Our shipping and handling rates are based on the value of the purchase rather than on the weight for the bulk of our products. Oversized or extremely heavy products have a surcharge applied to them.

    We do match standard industry charges, or come a little below, so that our charges stay competitive. The charges do include handling, which takes into account packaging, invoices, labels and the like.

  • What standard shipping do you offer?
    Venom offers standard FedEx Ground for all items shipped within the United States. All International orders* are shipped via United States Postal Service.

    *We ship to the countries that appear in the drop-down box of Countries at checkout. If the country that you live in does not appear, we cannot ship to you at this time.

  • What is a default shipping address?
    A default shipping address is your billing address.

  • Where will my package ship from?
    Venom products are shipped from our facilities in Rathdrum, Idaho  USA.

  • When should I insure my package?
    For your own peace of mind and protection against loss, we recommend that you insure your return package back to us. We also recommend that you send it using some kind of tracking method. We are not responsible for any package that does not make it back to us.

  • How do I change my shipping address?
    To edit an address, click on "My Account". The details of your account are displayed. Click on the Edit button below the address that you would like to changed.

  • What about insurance?
    To protect yourself against any loss, we recommend that you insure any package that you return to us.

  • Do you ship internationally?
    We ship to the countries that appear in the drop-down box of Countries at checkout. If the country that you live in does not appear, we cannot ship to you at this time.

  • Can I expedite a shipment?
    We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00pm and everything is in stock we can ship the order overnight so that you receive it the following day. Due to the selection that we offer however, some items that are available for your order may not arrive at our facility for several days. Therefore, if you need to put together an order for a specific delivery time, please give our Customer Service Department a call and they will work with you on making some choices that help us ship your order complete in the time frame that you need.

    Delivery times vary for overnight packages. Most packages are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the package is shipped so you can follow the package’s progress.

    If you are placing your order on a Friday and need the items by Saturday, make sure you choose "SATURDAY DELIVERY" on the checkout page. You will also need to call us after you place your order to make sure we have the merchandise available and that Saturday Delivery is possible from our location to yours.

  • Can I have multiple shipping addresses?
    Yes. You can specify as many shipping addresses as you want. However, each order can have only one shipping address. If you need to send to multiple shipping addresses, then create an order for each.