• Privacy and Security
• Your Privacy
  • Details of Our Privacy Policy
  • Opt In Opt Out
• Children's Policy
  • Our Children's Policy
• Your Security
  • Questions about our Security Policies?
• Terms of Use
  • Copyright
• Venom Lifetime Battery Replacement Plan
  • Lifetime Warranty Information
• Frequently Asked Questions
• Contact Us
  • Email Us
  • Toll Free Number
  • Customer Feedback
  • How do I contact you?
  • Mailing Address
• Order Status
  • How do I cancel an order?
  • My order never arrived, what do I do?
  • How do I correct an error on my order?
  • How do I check the status of my order?
  • How do I order?
  • Is the ordering process secure?
  • What about shipping?
  • What guarantees do you have?
  • What payment methods do you accept?
  • Can I track my order online?
  • What about taxes?
  • How can I remove an item?
  • When will my order arrive?
  • How do I add items to my cart?
  • How do I check out?
• Payment Options
  • What are my payment options?
  • Can I have multiple billing addresses?
  • When will my credit card be charged?
  • How will my charges appear on my card?
• Registration
  • How do I update my personal information?
  • Can I place orders without registering?
  • What are the benefits of registration?
  • I forgot my password, what do I do?
• Return Policies
  • How long will it take to process?
  • How do I return an item?
  • What are your general return policies?
  • How do I return an item for service?
• Shipping Information
  • When will I receive my order?
  • How are shipping rates calculated?
  • What standard shipping do you offer?
  • What is a default shipping address?
  • Where will my package ship from?
  • When should I insure my package?
  • How do I change my shipping address?
  • What about insurance?
  • Do you ship internationally?
  • Can I expedite a shipment?
  • Can I have multiple shipping addresses?
• Product FAQs
• Airplanes
  • What do I do if it doesnt fly?
• Helicopters
  • Can I change a Micro Rescue main blade?
  • Can I put a larger battery in my Ozone?
  • What's the flight time for an Ozone?
  • What's the flight time for a Beacon?
  • The blades won't track on my 3DXL.
• Venom Creeper
  • My differentials keep coming unlocked.
  • How can I get more grip from the tires?
  • How strong of servo for wheel weights?
  • How many channels to operate a Creeper?
• GPV-1
  • My GPV-1 keeps falling over.
  • My front tire rubs the forks a bit?
  • What's a beginner rear suspension setup?
• LiPO Batteries
  • What does 20C or 15C mean?
  • What rate do I charge my LiPO Battery?
• NiMH Batteries
  • I'm not getting very good run time.
  • Does my NiMH pack have memory build up?
  • My pack gets warm during charge.
  • When should I recharge a pack after use?
• Pro-Charger
  • Errors when balance charging a LiPO.
  • What's the Lipo Storage Feature?
  • Can I charge multiply batteries at once?
• Venom Speed Meter
  • How much gap between sensor & magnet?

Shipping Information: Can I expedite a shipment?

We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00pm and everything is in stock we can ship the order overnight so that you receive it the following day. Due to the selection that we offer however, some items that are available for your order may not arrive at our facility for several days. Therefore, if you need to put together an order for a specific delivery time, please give our Customer Service Department a call and they will work with you on making some choices that help us ship your order complete in the time frame that you need.

Delivery times vary for overnight packages. Most packages are delivered the following day before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the package is shipped so you can follow the package’s progress.

If you are placing your order on a Friday and need the items by Saturday, make sure you choose "SATURDAY DELIVERY" on the checkout page. You will also need to call us after you place your order to make sure we have the merchandise available and that Saturday Delivery is possible from our location to yours.