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• Contact Us
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  • How do I contact you?
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• Order Status
  • How do I cancel an order?
  • My order never arrived, what do I do?
  • How do I correct an error on my order?
  • How do I check the status of my order?
  • How do I order?
  • Is the ordering process secure?
  • What about shipping?
  • What guarantees do you have?
  • What payment methods do you accept?
  • Can I track my order online?
  • What about taxes?
  • How can I remove an item?
  • When will my order arrive?
  • How do I add items to my cart?
  • How do I check out?
• Payment Options
  • What are my payment options?
  • Can I have multiple billing addresses?
  • When will my credit card be charged?
  • How will my charges appear on my card?
• Registration
  • How do I update my personal information?
  • Can I place orders without registering?
  • What are the benefits of registration?
  • I forgot my password, what do I do?
• Return Policies
  • How long will it take to process?
  • How do I return an item?
  • What are your general return policies?
  • How do I return an item for service?
• Shipping Information
  • When will I receive my order?
  • How are shipping rates calculated?
  • What standard shipping do you offer?
  • What is a default shipping address?
  • Where will my package ship from?
  • When should I insure my package?
  • How do I change my shipping address?
  • What about insurance?
  • Do you ship internationally?
  • Can I expedite a shipment?
  • Can I have multiple shipping addresses?
• Product FAQs
• Airplanes
  • What do I do if it doesnt fly?
• Helicopters
  • Can I change a Micro Rescue main blade?
  • Can I put a larger battery in my Ozone?
  • What's the flight time for an Ozone?
  • What's the flight time for a Beacon?
  • The blades won't track on my 3DXL.
• Venom Creeper
  • My differentials keep coming unlocked.
  • How can I get more grip from the tires?
  • How strong of servo for wheel weights?
  • How many channels to operate a Creeper?
• GPV-1
  • My GPV-1 keeps falling over.
  • My front tire rubs the forks a bit?
  • What's a beginner rear suspension setup?
• LiPO Batteries
  • What does 20C or 15C mean?
  • What rate do I charge my LiPO Battery?
• NiMH Batteries
  • I'm not getting very good run time.
  • Does my NiMH pack have memory build up?
  • My pack gets warm during charge.
  • When should I recharge a pack after use?
• Pro-Charger
  • Errors when balance charging a LiPO.
  • What's the Lipo Storage Feature?
  • Can I charge multiply batteries at once?
• Venom Speed Meter
  • How much gap between sensor & magnet?

Order Status: How do I cancel an order?

Please review your sales order confirmation carefully. If you notice an error, your order can be canceled or revised within the first 30 minutes of placing the order. After the 30-minute period is over, we will begin processing your order and it can no longer be canceled. Our goal is to fulfill your order as quickly as possible, and we process orders continuously throughout the day.

Please call Customer Service at 1-800-705-0620 and we will always try to facilitate your requests. You can also email: customerservice@venom-group.com