- Privacy and Security
- Your Privacy
- Children's Policy
- Your Security
- Terms of Use
- Venom Lifetime Battery Replacement Plan
- Frequently Asked Questions
- Contact Us
- Order Status
- How do I cancel an order?
- My order never arrived, what do I do?
- How do I correct an error on my order?
- How do I check the status of my order?
- How do I order?
- Is the ordering process secure?
- What about shipping?
- What guarantees do you have?
- What payment methods do you accept?
- Can I track my order online?
- What about taxes?
- How can I remove an item?
- When will my order arrive?
- How do I add items to my cart?
- How do I check out?
- Payment Options
- Registration
- Return Policies
- Shipping Information
- When will I receive my order?
- How are shipping rates calculated?
- What standard shipping do you offer?
- What is a default shipping address?
- Where will my package ship from?
- When should I insure my package?
- How do I change my shipping address?
- What about insurance?
- Do you ship internationally?
- Can I expedite a shipment?
- Can I have multiple shipping addresses?
- Product FAQs
- Airplanes
- Helicopters
- Venom Creeper
- GPV-1
- LiPO Batteries
- NiMH Batteries
- Pro-Charger
- Venom Speed Meter
Return Policies: How do I return an item?
If you would like to return a Venom product please include your original receipt.
Send your item(s) to the following address:
Venom Group International
14028 N. Ohio Street
Rathdrum, Idaho 83858
* It is the customers responsibility to pay for shipping costs to return as item to Venom™.*
When preparing your item(s) for shipment, please use the following guidelines to assist us in expediting your repair and keeping your repair cost for you to a minimum.
• Include your return address, **We can NOT return ship to PO Boxes.**
• If you are sending loose items, please seal them in a bag to avoid loss. Make sure to secure all parts to prevent further damage.
• Ship your package “Insured” and ask for a “Delivery Confirmation” with a tracking number.
• Note on the shipping box # of items being shipped.
* Venom™ will not be responsible for lost or damaged packages.*
For quick shipping of packages under 3 lbs via USPS, please click on the link below:
www.usps.com/clicknship.